Field Notes Inside an Integrated Communications Agency

These 100 words represent much of my thinking. What can it tell you? Its like a cognitive social security number.

already  always  available  bacon brain  case  clear  clients  come  company  course  creative team  day  decision  develop  developed  different  evaluation  even  everyone  example  experts  few  find  first  form  found  generation  get  good  group idea  implementation  important  information insiders  inspirations  interesting  know  look  looking  lot  machine  management  manager  material  math minutes  name  need  new  number  outsiders  part  participants  people  person  perspectives  phase  point  possible  present  presentation  process  product  production  project  provide  question  really  results revenue right  room  search  see  sex should  simple  something  subject  suitable  take  team  techniques  therefore  things  think  three  time together  trend  two  use  used  various  want  work  workshop  years  young  

A really good idea is simple, unexpected and relevant. And it unites extremes: it should risk a lot but nevertheless be easy to implement. Everyone should talk about it, but existing customers should not be irritated by it.

Nadja Schnetzler
co-founder, BrainStore

When I got to Capstrat, I arrogantly thought this place was devoid of stellar ideas. I therefore set out to create great ideas left over right and let the world know that I was capable of having great ideas on command. I was invited to participate in most all the brainstorming sessions around here (at least two a day, it seemed).

Then my supervisor kicked me square in the ego. She asked me what good any of my ideas were if they only shined for a second and were never implemented. She got me to thinking about the waste in unimplemented ideas. She wasn't trying to be a buzzkill or a negative-nancy. She was trying to get me to apply real pragmatism to my lofty idealism. She got me to see that ideas are great for when you have free time to blow but at Capstrat she wanted us to zero in on the best great ideas and immediately mold them into really good solutions.

So while many of us here at Capstrat still do the epiphany brokering, idea sales and thought farming we do so with a very calculated and methodological rigor that allows us to move our best thinking and ideas into solution. 

The challenge is that conventional ideation or epiphany creation prevents the participating thinkers from limiting their ideas. And part of what we have seized on here at Capstrat is successful brainstorming or ideation limited to what is most immediately executable by us on behalf of our clients. 

The lesson? Follow these steps:

1. Focus on what is simple first.
   
2. Focus on what is completely unexpected, second.
   
3. Narrow those ideas into a group that is most relevant to your client.
4. Rank your ideas on a basis of implementation risk.
5. Rank those same ideas on a basis of implementation ease.
   
6. Rank those same ideas on a basis of how successful the idea will likely be.
7. Focus execution on the ideas that are simple, unexpected and relevant that require some risk that you know will get talked about. 
8. Take all your remaining ideas that dont get any further and park them in a tagged lot of ideas in waiting. 

 

 

1.You could fail to define the box

How can you think outside of the box if you don’t know what the box is? As creative for commerce, we must have a purpose to our work or it’s pedestrian. The first step is to accurately define the problem. Otherwise, it’s creative for creative’s sake. That’s called fine art. While this work can be fun and expressive, as a creative professional it’s wrong to assume that idiosyncratic equals hard working.

 

2.You could fail to see the big picture

Learning your client’s business and unique challenges will give you unparalleled perspective to provide the best advice. Creative work is always better if you understand the context of its use. Also, by knowing the big picture you’re a better resource at keeping work on strategically solid ground. Like all of us, clients tend to wander. We’re better when we assist in keeping focus.

 

3.You could censor yourself

This is delicate. On one hand you want to prove your chops at bringing work that challenges the norm. On the other hand you shouldn’t risk castigation by appearing out of step. Push the work enough to make your stomach hurt. That’ll show you care about progressing your client’s business without the risk of Xanax toxicity.

 

4.You could rush into making stuff

Remember the fast talking FedEx guy? Ad legend Amil Gargano created him. Amil was one ofmy graduate school professors and a real tough cookie. During a review, he told me I had gotten too busy making an ad and had overlooked the problem. BUSTED! It was true. I’ll never forget that. We often get seduced by beauty, style dujour or sensationalism and forget to solve the real problem. This relates to number 2 above. If your client consistently jumps right into tactics without strategic foundation it’s a sure fire sign they either don’t have a strategy or aren’t making you privy to it. Both are fantastic ways to make crappy work.

 

 

5.You could believe, “It’s just a (fill in the blank).”

I hate (yes HATE!) when a creative person fails to see an opportunity to do great work. Some will often rationalize the limitation by believing, “It’s just a brochure.” Or, “It’s just a small space ad.” Or, “They never pick anything good, why bother?”

 

Lee Clow (Chairman and CCO, TBWA) was once asked his secret for getting 30 years of good creative work approved by clients. The Creative Godfather simply replied,“Only put good creative work in front of them.” Sounds easy enough. Unfortunately, our short-term objective of responding quickly or not appearing disagreeable will often outweigh this. Remember: Good work trumps everything.

 

6.You could fail to be audacious

Good relationships need flirting. The kind of freshness that comes with a pleasant sense of intrigue. We should never forget to surprise and delight our clients by bringing the unexpected solution. More agencies lose business because they become complacent. With the Agency of Record model disappearing, firms can’trely on good will to carry them. Clients expect your best, always. We must earn our place every, single day.

 

7.You could fail to ask “Why?” or “What’s the better way?”

At industry association meetings I often hear creative people complain about being labeled as order takers. If you don’t want to have ideas spoon-fed to you, step up. Ask “Why?” a lot. It also helps to KNOW WHY you’re doing something. Embed yourself in business. Think like your client and be their trusted friend. They need to know you care about their business as much as they do.

 

8.You could fail to use your knowledge and experience

Your brain is a fantastic repository of images, sounds, smells, experiences and feelings. Use that in creating your work. Use the experience of other experts too. Creative connects human to human, motivates, clarifies and above all compels. That’s why experience is so important. Otherwise your work is white-bread. We all know how unhealthy that is.

 

What other ways will gloriously kill creative thinking?

 

 

SXSW is one of the very best interactive conferences in the world. We've sent individuals in the past and we've always been HUGE advocates for the conference. This year we decided to submit some ideas. The people at SXSW have created a panel picker so attendees can select what they want to see at the conference. With 1200+ ideas submitted, we want your help! It will be hard to find our ideas with all the others. 

Follow this link to see the 4 Capstrat ideas.  (or read below) You must register to vote. Consider doing so. There are a lot of great ideas out there.

Vote for our friends at Campfire, too. 

For more information about the conference, visit the SXSW site .  

Here's what we submitted: 

Microsites. Macro Risks and Rewards.
Microsites can boost you or burn you. Extend your brand, or dilute it. How can you tame them to serve your needs? Come hear what our marketing, branding and technical experts are reporting from the front lines - and learn how to laser-focus your messaging without getting scorched.

1. What exactly is a microsite and how does it differ from other sites?
   
2. What are 4 good reasons to build one?
   
3. How do you navigate the opportunities and dangers of microsites?
   
4. Does using microsites as part of a broader campaign lead to brand dilution or brand extension?
   
5. When implementing a microsite, how do you reconcile rigid IT process with the need for speed, agility and flexibility?
   
6. What kind of interactions and experiences make a great microsite?
   
7. How are microsites like the replicants in Blade Runner?
   
8. How do you define your audience, message and success for your microsite?
   
9. How do you craft rules to guide microsite projects without stifling creativity?
   
10. What will microsites look like a year from now?

 

Who Will Check My Email After I Die?
Ever wondered what will happen to your digital existence after you die? E-mail, domain names, social networking content - do you want to leave it behind, -bequeath- it, or delete it? This in-depth discussion will provide technical, philosophical and legal insights on how to articulate your final online wishes.

1. How can I decide what should be done with my social network profiles and other digital assets?
2. How can I ensure sensitive information is deleted or transferred to the correct person?
3. Can I leave my domain name in my will?
4. Whom should I select to execute my digital estate?
5. How can I inform my online friends of my death and share with them my final messages?
6. Can I protect my digital identity from destruction by my descendants or others?
7. Can I transfer my iTunes purchases to somebody else?
8. How can I keep my dirty laundry out of my obituary?
9. Is there a service that can help with this?
10. How can I be sure that big companies (like Google, Facebook, Yahoo and Microsoft) will respect my wishes?
    

 

Physical Computing: from I get it to Sold!
The learning curve is steep, but it's over in a flash. Our panelists bring word from the other side: Physical computing works. And sells. Participants in this session will build and keep their own devices from simple chips and inexpensive parts.

1. What is physical computing?
2. Why is it important to me?
3. How do I set up my Wiring or Processing environment?
4. Can artists, architects, designers, etc., benefit from physical computing?
5. Will my clients be interested in physical computing?
6. How can I build my own computer-controlled device?
7. How can I progress from simple devices to really cool gadgets?
8. What are some good resources on the web?
9. What are some good resources that are not on the web?
10. What are some larger applications for this knowledge?

 

Love in the Cloud: Online-Only Marriages
Could two people really share a life without ever meeting in meatspace? We discuss how online-only marriages could work. What current assumptions and apprehensions will seem quaint tomorrow? What are the barriers, and what answers will technology provide? In a world that's redefining marriage, is this the next logical step?

1. What variables must be in place to have an online only marriage?
2. What new technologies might make this possible?
3. Is anyone doing anything similar to this?
4. What variables constitute a romantic relationship?
5. Is presence or physical interaction a requirement for a fulfilling relationship?
6. Assuming we make a prediction for this, when do we see it happening in the future?
7. What populations could benefit from this ability to have this type of relationship?
8. What are the implications of this for society?
9. What would your mother say? :)
10. What are the detractions for this? - (For example, some inhibitors are: Legal implications, Death - transferable implications, taxes)

Granted, we’re not five anymore. And true, no one gives me allowance for doing my daily or weekly chores. But, don’t you miss that little easy-to-accomplish responsibility? Don’t you miss the kudos from Mom and Dad (and the quarter they placed in your hand) after you dusted off all the shelves?

Sometimes, in the hectic daily schedule of meetings, strategies brainstorms and budgets, I want something mindless to do. I want a task that I can do with others, have simple conversation and step back and say, ‘Yep, I did that. And I did it well.’

So, friends and coworkers – I propose chores. Capstrat chores.

 Here’s how it may work:

1. You all break into teams, based on the number of chore categories.
2. You name your team, because it’s fun and improves the experience.
3. There’s a chore jar, or some means to ‘pick’ your team’s chore for the week.
4. And then, imagine this, for 15 minutes on one day each week, you get your team together and do your chores. Ok, more like 5 minutes in some cases.
5. You feel great. You stepped away from your desk and escaped the hustle and bustle. You chatted it up with your team, unfroze your brain and did something good.

 Proposed chores:

1. Lint brushing the conference room chairs. (It’s about time! Admit it - they can be kind of gross.)
2. Transporting the white paper from around the office into the appropriate recycling bin.
3. Unloading the dishwasher.
4. Straightening the kitchen and media bar.
5. Wiping down all the conference rooms tables with Lysol wipes.
6. Passing out wipes to everyone to clean their desk areas. (Come on, you know we share germs far too often!)

The possibilities are endless. Personally, I would welcome the opportunity to have a chore or two. Will you?